After completing customer relationship management, should I go for BPO sector?

Hi Astha, You can definitely go for BPO sector or any other sector of your choice. Customer Relationship Management is a business strategy or concept designed to attract and win customers, as well as reduce costs and increase profitability by solidifying customer loyalty. Customer Relationship Managers who can successfully manage a customer - company relation within an organization. Customer Relationship Managers are responsible to search out and gain new clients, work to expand and retain existing client relationships, strengthen client commitment, reduce costs and increase productivity and profits for the company by solidifying customer satisfaction, loyalty and support. They manage marketing campaigns and generate quality leads for the sales team. Customer relationship managers should provide necessary information and processes to the employees to understand their customers, identify their needs and to build relationships between the company, its customer base and distribution partners. They help an organization to enable its marketing departments, to identify the most profitable customers and to improve telesales, account and sales management. Hope it helps. Please feel free to revert. Click on the thumbs up if you found this useful. Wish You Luck!

2 Upvotes 2 Upvotes 0 Downvotes

• • Report Abuse
• Comment