HI! This is Urmi! I have done my BA, and currently working in a callcenter, as Microsoft customer support representative. Want to do the MCTS course,but I dont have any technical knowledge, so wanted to know whether MCTS will be suitable for me or not!

Hi Urmi, It is a good option to pursue MCTS certification provided you are an IT professional who has an experience of about 1-2 years in implementing, troubleshooting, and debugging a specific technology (Microsoft). If you are able to satisfy the required (mentioned), only then you are eligible t