I am a B A graduate, with 14 years of various domain experiene, including 2+ years as IT helpdesk Analyst, can i benefit by doing ITIL ?

Hi Nanni, Information Technology Infrastructure Library (ITIL) is a widely accepted approach to IT service management across the globe. It is a set of practices that emphasizes on aligning IT services with the needs of business. It is a chain of documents used to aid the implementation of a framewo