In hospitality, travel and customers service, what is the work required to be done by the staff?
Asked about Frankfinn Institute of Air Hostess Training - Certificate Course in Aviation, Hospitality and Travel Management Online
I have completed my 12th exams, what type of work is required to be done in hospitality, travel and customers service?
Asked by Pupom Das
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1 Answer
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Hi,
Though the work varies, depending on the type and size of the employing organisation, typical activities are likely to include some or all of the following:
1. Providing help and advice to customers using your organisation's products or services
2. Communicating courteously with customers by telephone, email, letter and face-to-face
3. Investigating and solving customers' problems
4. Handling customer complaints
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