Is CRM or Customer Relationship Management a sales job?
Asked by Shiksha User
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1 Answer
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CRM is not exactly a sales job. Using CRM tools like Salesforce or any other, you are not focusing on making deals with potential customers, where negotiation plays a big role in terms of sales. Instead, you are connecting the dots from the customer data available on your CRM tool and responsible for providing pointers to sales and marketing teams for improving customer satisfaction.
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