What are the career & job prospects in India for IT Service Management?

The ITSM career path is categorized into 4 basic differentiators: Service Strategy and Design, Service Transition, Service Operation and Project Management. While most senior level positions fall into the category of senior strategy and design, entry-level positions are held in the project management and service operation categories (IT Support and Service Desk technician, respectively). Mid-level managerial roles (which can also be further prioritised hierarchically) are spread across all four categories. To raise the ladder from the entry-level to the senior-most managerial levels, bagging the different levels of certification in ITIL (IT Infrastructure Library) or other appropriate certifications at specific points in your career is a suggestive measure that we would advise you upon! The qualifications along with the years of professional experience will set you on the right path uphill. As requirements for specific roles, you might also benefit from some other certifications like MSP or even PMP.

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