What are the skills taught in Ground Staff courses?

<p>Ground staff courses teach many of the essential skills required in the aviation industry, such as customer service to handle queries and complaints of passengers, effective communication in both oral and written form with both passengers and colleagues, baggage handling techniques in safety and efficiency, and check-in procedures including all ticketing and boarding functions, in addition to awareness of the security protocols within the airports and emergency procedures. Teamwork is encouraged to ensure smooth cooperation with airline and airport employees, and problem-solving skills are developed to handle the customer's complaints and other operational issues. These are essential skills for customer service agents, ticketing agents, and baggage handlers.</p>

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