What is Customer service manager?
Asked by avita f
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1 Answer
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Hi Avita,
Customer service managers ensure that the needs of customers are being satisfied. Their aim is to provide excellent customer service and to promote this idea throughout the organisation they work for.
They may work at various levels, from head office to the front end of the business and in most cases will be:
- helping to develop and implement a customer service policy for an entire organisation;- finding ways to measure customer satisfaction and improve services;- managing a team of customer services staff;- handling face-to-face enquiries from customers.
Hope this information helps. Please feel free to revert. Click on the thum...more
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