What is difference between sales and customer service?
Asked by shobha fv
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1 Answer
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Hi Shobha,
There is great deal of difference between sales and customer service, though the two are very closely related. With sales the goal is to do exactly that, sell! Negligence in this field would mean that a prospective customer does not buy.
In customer service the customer should be persuaded that their experience is as of as much value as the product being purchased. A product can later go out of style or become broken (just a few examples) and no longer be of any value to the customer.
Customer service is giving them something they want. Sales is getting them to want something you've got.
Hope it helps. Please feel free to rever...more
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