What is the scope of CRM?
89 Views|Posted 2015-11-04 18:21:13
Asked by Mohit Lovely
1 Answer
Answered by
2015-11-16 10:59:28
Hi Mohit,
Customer relationship management's definition is also its ambition: the development and maintenance of mutually beneficial long-term relationships with strategically significant markets.
Scope of CRM:
- Sale force automation
- Marketing
- Customer service and support
- Analytic
- Social
Upvote 
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