What is the scope of CRM?
Asked by mohit lovely
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1 Answer
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Hi Mohit,
Customer relationship management's definition is also its ambition: the development and maintenance of mutually beneficial long-term relationships with strategically significant markets.
Scope of CRM:
- Sale force automation
- Marketing
- Customer service and support
- Analytic
- Social Media
- Small Business
- Integrated/ Collaborative
- Non-profit and membership based
Hope it helps. Please feel free to revert. Click on the thumbs up if you found this useful.
Wish You Luck!
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