What is the typical job profile of a Holiday representative?

Holiday representatives (a.k.a. holiday reps) are employed by companies that offer package holidays. Essentially, these guys provide help, support and guidance to tourists and act as the frontline representative of the holiday company. At a basic level, holiday representatives are employed to make sure that all customers have a memorable and enjoyable holiday. Its all about providing first-class customer service and making sure that every tourist's experience provides full value for money. If you enter this line of work, you'll be responsible for picking up holidaymakers from transport hubs, such as airports, ports and train stations, and then escorting them to the hotel or resort where they are staying. Furthermore, you'll be in charge of conducting welcome meetings for guests and providing a brief overview of local amenities, attractions and activities. Once you've taken guests to their accommodation, let them know about everything that they can do and sold them a few tours and excursions, it's not time to kick back and relax by the pool. You'll also be responsible for dealing with customer queries and resolving problems as and when they arise. As a holiday representative, you'll be the go-to guy or gal for all the tourists in your jurisdiction. Basic salaries for holiday representatives are typically quite low. Reps who are just starting out will usually earn between 450 and 525 per month, while senior reps can earn around 600 to 800. However, by selling tours and excursions, holiday reps can earn a decent amount of commission, which can add a much-needed salary boost. It's also important to bear in mind that many holiday companies provide reps with free accommodation and meals. You may also get the opportunity to use company cars for personal use. Most employers also provide full-service holiday and travel packages at discounted rates for employees families and friends. WORKING HOURS don't expect to have a regular nine-to-five schedule in this line of work. Working hours tend to be long and irregular. You won't be tied to a desk though; you'll be out and about for most of your professional life. Be prepared for early morning arrivals and late night departures (or vice versa). When things go wrong, you'll need the composure, tenacity and organisational skills to sort it out. Working under pressure for long, continuous periods is a common occupational hazard.

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A holiday representative, or rep, is responsible for looking after groups of clients on package holidays at resorts. The main priority is to ensure that clients enjoy their holiday and that everything runs as smoothly as possible for them. As the public face of the tour operator, the rep must create an excellent first impression and continue to provide outstanding service to holidaymakers throughout the duration of their stay. The role involves holding welcome meetings, handling complaints and resolving problems as they arise. Holiday reps are often also responsible for selling resort excursions and additional services, like car hire. Some of the important responsibilities are: 1. Meeting guests at the airport. 2. Escorting guests to their accommodation. 3. Dealing with unforeseen 'non-client' problems, like flight delays, transport strikes or weather conditions. 4. Resolving any conflict with or between clients. 5. Establishing and maintaining relationships with local hoteliers, apartment owners, excursion agents and travel companies. Salaries: Typical starting salaries are between 12,000-20,000 per calendar month. Experienced representatives often earn between 25,000 to 30,000/month. Salaries can be considerably enhanced with commissions from selling excursions and other services. Basic salaries and commission structures steadily improve once you've taken on more responsibility and progressed to a more senior role such as team leader or resort manager. The majority of employers provide free accommodation- either in the form of a rental apartment, which may be shared with other staff or hotel accommodation. Alternatively, you could receive a living allowance to find your own accommodation. This varies between employers and individual resorts.

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A holiday representative, or rep, is responsible for looking after groups of clients on package holidays at resorts. The main priority is to ensure that clients enjoy their holiday and that everything runs as smoothly as possible for them. As the public face of the tour operator, the rep must create an excellent first impression and continue to provide outstanding service to holidaymakers throughout the duration of their stay. Responsibilities: Duties may vary according to the tour operator you work for and the role and type of representative work you do (e.g. customer service, family, children's or club representatives) but will typically include some or all of the following: - Meeting guests at the airport. - Escorting guests to their accommodation. - Organizing and hosting welcome meetings (sometimes for up to 200 people). - Selling and organizing excursions and other activities. - Selling car hire and other services. - Responding to clients' queries (this may involve being on duty at set times each day). - Handling client issues, such as lost luggage or passports, allegations of theft or other crimes, problems with rooms, health problems, injuries or even deaths. - Dealing with unforeseen 'non-client' problems, like flight delays, transport strikes or weather conditions. -Resolving any conflict with or between clients. - Establishing and maintaining relationships with local hoteliers, apartment owners, excursion agents and travel companies. - Maintaining an in-depth knowledge of the resort and the local area in order to answer clients' questions. - Accompanying customers on excursions and acting as a guide. - Organizing and supervising children's activities and ensuring they are in a safe environment. - Organizing and taking part in daytime and evening entertainment. - Checking hotel standards and safety procedures. - Completing risk assessments and health and safety checks. - Keeping basic accounts and records and writing reports. - Assisting in the support and training of new holiday representatives.

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