What's the difference between hospitality management and hospitality operations, considering post Diploma courses in Canada?

Hotel Management: Let’s say, I am a hotel manager. Every day, when I wake up my early schedule might look like this; Take a tour of the property. Attend/coordinate meetings with the Holds. Review important documents & hotel performance data. Check key statistics like occupancy data, daily audit reports of the revenues, etc. Returning important phone calls & reply to Emails. Assist in troubleshooting various inter-departmental issues as well any other general issues. Up to that point, am only dealing the hotels operations part by connecting the dots & making sure everything is working fine. That, in my opinion, is Hotel Management Hospitality: In the afternoon/ evening, I have to create some time to engage in meaningful conversations with hotels guest for a couple of hours. This is done with two key objectives; -Getting direct feedback from customers. -Adding a personal touch to the overall hotel services. In addition to that, most of the time, while I am walking around the lobby and other public areas of the hotel, I have to interact with employees and guests. That friendly and generous interaction, and entertainment of guests, visitors, or employees is Hospitality.

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