What is the typical job profile of Front desk executive?

Question

DISHA RANI · Answer

Front Office Manager Responsibilities include: Managing and training the Front Office staff. Ensuring the front desk provides a professional and friendly service for guests. Dealing with guests. Arranging staff scheduling. Acting as liaison between General Manager and staff. The Front Office is the area of the hotel where guests form their first and last impressions of the hotel. This makes it really important for the Front Office Manager to work hard to create a pleasant experience for guests to ensure their return. The Front Office Manager reports to the Room Division Manager, the Resident Manager and/or the General Manager.

Rishabh kumar Mishra · Answer

Responsibilities: Serve visitors by greeting, welcoming, directing and announcing them appropriately. Answer, screen and forward any incoming phone calls while providing basic information when needed. Receive and sort daily mail/deliveries/couriers.

konatham Abhishek · Answer

A hotel front office manager is responsible for making sure that the front office is the place, where guests first come into contact with the hotel and staff runs smoothly and effectively. Front Office Manager Responsibilities include: Managing and training the Front Office staff. Ensuring the front desk provides a professional and friendly service for guests. Dealing with guests. Arranging staff scheduling. Acting as liaison between General Manager and staff. The Front Office is the area of the hotel where guests form their first and last impressions of the hotel. This makes it really important for the Front Office Manager to work hard to create a pleasant experience for guests to ensure their return. The Front Office Manager reports to the Room Division Manager, the Resident Manager and/or the General Manager. Thank you.

Konatham Abhishek · Answer

. Role and responsibility of Front Office executive is as follows: (a) Responsible for attending all the incoming calls, responding to them and transferring the call to the appropriate department. (b) Responsible for greeting the visitors at the office. Registering their names and contact details. (c) Responsible for maintenance of important documents, files and records in an organized manner. (d) Responsible for providing assistance to the heads in the administration department. (e) Responsible for keeping all the stationary items in the organisation up to date and order for fresh stock. (f) Responsible for supervising the housekeeping department and ensuring that all the items are there in the stock. (g) Responsible for attending to a visitor or customer present physically at office. (h) Responsible for providing information about the services and products of the organisation. (I) Responsible for adhering to all the safety procedures and keeping the management informed about any kind of unsafe situation. (j) Responsible for attending meetings and trainings as per requirement. (k) Responsible for conferring and coordinating with other departments.

Garvit Kumar · Answer

A hotel front office manager is responsible for making sure that the front office is the place, where guests first come into contact with the hotel and staff runs smoothly and effectively. Front Office Manager Responsibilities include: Managing and training the Front Office staff. Ensuring the front desk provides a professional and friendly service for guests. Dealing with guests. Arranging staff scheduling. Acting as liaison between General Manager and staff. The Front Office is the area of the hotel where guests form their first and last impressions of the hotel. This makes it really important for the Front Office Manager to work hard to create a pleasant experience for guests to ensure their return. The Front Office Manager reports to the Room Division Manager, the Resident Manager and/or the General Manager. In a full service hotel, the Reservations Manager, the Chief Operator, Night Manager and the Service Manager all report to the Front Office Manager. If the hotel has a front desk clerk, concierge, night auditors, doormen and security, these people all report to the Front Office Manager as well.

Sunil Soni · Answer

A front office executive is a person who works in a company, hotel, front office, overseeing a variety of tasks or managing staff. It is different from a receptionist job. A receptionist is a person who is employed to answer the telephone, attend to guests, clients, etc. A front office executive is the first point of contact at the office and is also an integral part of the administration team. They help to coordinate between the individuals visiting the office and the administrative team. They sometimes have to introduce the client to the higher management of the organization. Role and responsibility of Front Office executive is as follows: (a) Responsible for attending all the incoming calls, responding to them and transferring the call to the appropriate department. (b) Responsible for greeting the visitors at the office. Registering their names and contact details. (c) Responsible for maintenance of important documents, files and records in an organized manner. (d) Responsible for providing assistance to the heads in the administration department. (e) Responsible for keeping all the stationary items in the organization up to date and order for fresh stock. (f) Responsible for supervising the housekeeping department and ensuring that all the items are there in the stock. (g) Responsible for attending to a visitor or customer present physically at office. (h) Responsible for providing information about the services and products of the organization. (I) Responsible for adhering to all the safety procedures and keeping the management informed about any kind of unsafe situation. (j) Responsible for attending meetings and trainings as per requirement. (k) Responsible for conferring and coordinating with other departments.

VISHNU AGARWAL · Answer

No pressure, but as a front office manager your department is the first and last impression that a guest has of the hotel, so it's your job to ensure it's a good one. Top of the list of responsibilities is to make sure your receptionists on the front desk are well-trained, friendly and offer a warm welcome and speedy, efficient check-in and check-out service for guests. Key responsibilities: -Managing and training the concierge, night auditor and team of receptionists. -Ensuring the front desk provides a professional and friendly service for customers. -Dealing with customers, including handling complaints when they come to the desk. -Troubleshooting emergencies. -Scheduling your staff rota. -Liaising with other departments. -In some hotels, you may also have to handle telephone sales outside office hours. What sort of hours will I work? You'll work a scheduled front desk shift, but you'll need to be available to work any shift needed how long is a typical shift? Normal weekly hours of 35-40 expected. What skills do you need? -Good telephone skills, particularly if you also look after telesales. -Diplomacy and communication skills to handle any complaints and emergencies in a level-headed -manner. -The ability to multitask and manage your time. -No fear of decision-making.

Aman Kumar · Answer

Duties and responsibilities of front desk executive- Greet all the guests at all the time in a friendly and helpful manner and attempt to learn and use guest's names at every opportunity. Upon check in, ensure that the guest completes his registration card completely and legibly, and that the guest is assigned a room of the Type and the rate indicated on the Reservation. Accommodate Guests special requests whenever possible assist in pre-registration and room blocking whenever necessary. Stay up to date on Room Rates, Special Packages, Discounts and how to handle each. In the case of walk in, the guest should be sold a room with the highest possible room rate. To use the up-selling techniques in order to maximize the rooms revenue. Being knowledgeable of all the credit cards and cashing policies and how to handle cash properly and efficiently. Develop Detailed Knowledge of the Rooms Locations, Facilities and Types. Develop Detailed Knowledge of the Hotels Key Personnel, service, outlets and hours of operation for each. Handle the Safe Deposit Boxes according to the Hotel procedures. Prepare and report guests with High Balance to the attention of the Front Office Manager. Be thoroughly aware of the Hotel Reservation System, and cancellation policy. Communicate with all other departments through the proper channels, and through the Communication Forms. Promptly notify the Housekeeping of all check outs, early check in, special requests in the rooms. Action the Housekeeping reports immediately upon Receipt, record Discrepancies and report to the Shift Leader. Develop a working Knowledge of the Reservation Department, Take same day reservations and be aware of the cancellation procedures. Use proper telephone manners. Understand and use properly the Mail, Parcel and Message Delivery. Report any unusual occurrence or request to the Manager on Duty or the Front Office Manager.

NITIN DESHMUKH · Answer

Front office desk executives accommodate guests of hotel by greeting, performing guest transactions, answering the telephone, operating necessary front office equipment, etc., to ensure high-quality guest relation. Technical or Administrative Knowledge required for these positions are They must have basic analytical and technical knowledge like simple maths. General knowledge of computers. Special Skills and/or abilities required in interpersonal communication and customer service skills. Maintains professional appearance and demeanour at all times. Job roles of these executives are like Greets, registers, and assigns rooms to guests. Issues room key to guest. Responsible for proper key control and other security measures. Answers telephone in absence of telephone operator. Transmits and receives telephone messages and sets up guests wake-up calls. Date stamps, sorts, and racks incoming mail and messages. Answers inquiries pertaining to hotel services, registration of guests, shopping, dining, entertainment, and travel directions. Keep records of room availability and guests accounts. Operates the front office computer system. Makes photocopies if needed. Confers and cooperates with other departments as needed to ensure coordination of activities. Works toward a 90% walk-in conversion rate goal. Ensures Inn compliance of all company policies and procedures. Adheres to all safety procedures and informs management of any unsafe conditions. Attends meetings and training as requested.

Madhav Johri · Answer

The job profile of a front desk executive is mentioned below: - Keep front desk tidy and presentable with all necessary material (pens, forms, paper etc.) - Greet and welcome guests - Answer questions and address complaints - Answer all incoming calls and redirect them or keep messages - Receive letters, packages etc. and distribute them - Prepare outgoing mail by drafting correspondence, securing parcels etc. - Check, sort and forward emails - Monitor office supplies and place orders when necessary - Keep updated records and files - Monitor office expenses and costs - Take up other duties as assigned (travel arrangements, schedules etc.)

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