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Hi,
A guest relations executive, also known as a guest relations manager, guarantees the comfort, safety and satisfaction of guests at hotels and resorts.
They commonly assists the hotel manager in supervising employees in the areas of administration, housekeeping and customer service.
If problems or concerns regarding guest accommodations or service arise, they are expected to address and resolve them with professionalism.
In addition to staff supervision and customer service, a guest relations executive is required to give their personal attention to guests designated as dignitaries by their superiors.
This requires them to make personal contact with these guests at least once a day during their stay and to personally inspect their rooms on a daily basis to make sure the room is clean and tidy.
A guest relations executive are expected to have a clear understanding of all hotel policies and procedures, including those related to hotel safety and evacuation procedures.
A guest relations executive typically prepares daily, weekly and monthly reports for review by the hotel manager, general manager and other executives.
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All the Best.

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