Why is AI important in Customer Relationship Management?
7 Views|Posted a year ago
Asked by Shiksha User
1 Answer
S
Answered by
a year ago
Artificial Intelligence in CRM is being integrated more and more. It can analyse historical data, and that too large quantities of data, to predict trends and identify micro patterns of customer interaction which may be missing in the traditional way of mapping customer journey. AI also automates p
Upvote 
Taking an Exam? Selecting a College?
Get authentic answers from experts, students and alumni that you won't find anywhere else.
On Shiksha, get access to
66K
Colleges
|
1.2K
Exams
|
6.9L
Reviews
|
1.8M
Answers
Didn't find the answer you were looking for?
Search from Shiksha's 1 lakh+ Topics
or
Ask Current Students, Alumni & our Experts
Have a question related to your career & education?
or
See what others like you are asking & answering