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The cabin crew then has to greet the passengers as they board the aircraft, direct them to their seats and ensure that the entire luggage is safety stored away in the over head cabins. Once all the passengers are on board then the cabin crew demonstrate the emergency procedures whilst the plane is preparing for take off.
During a flight the crew members assist passengers, make calls on behalf of the captain and serve food, drinks and sell duty free goods.
In case of emergencies, cabin crews are there to reassure passengers so that they follow the correct emergency procedures. The crew may have to deal with several emergencies such as cabin fires or first aid situations.
At the end of a flight cabin crew members are there to make sure that passengers disembark the aircraft safely. The crew members are then asked to complete a written report that records all details of the flight. For instance; duty free sales, food and drinks sales, any unusual incidents and customs and immigration documentation.
Working environment
The hours of work for cabin crew can be extremely variable including weekends, nights and public holidays. Depending on the job, cabin crew may spend a considerable amount of time away from home. Hours can also be affected if there are a number of delays and cancellations to flights.
Cabin crew members work extremely and spend a lot of time on their feet. They are expected to wear a uniform, be smart and well groomed at all times.
Vital skills
Must be able to deal with difficult passengers in a firm but friendly manner.Enjoy team workBe calm under pressureBe a good people personShould be able to work quickly and efficiently

Hi,
**General Books
#Psychology-
1. Morgan & King
2. Atkinson
3. Baron
4. Eysench - "Psychology- Ashrdent's Handbook"
5. Chaplin and Kraweik - Systems and theories of psychology
#Public Administration-
1. Public administration in theory and practice - M.P. Sharma and B.L Sadan
2. Public administration - Mohit Bhattacharya
3. Principles of management - Terry and Frankline
4. Administrative Behaviors: Managing organizational behavior - Paul Hersey & Kenneth Blanchard
5. Civil Services in India : Indian administration - S.R. Maheswari, State
6. Local Government in India - S.R. Maheshwari
**Books for specific topics-
#Psychology-
1. Theories of personality - Hall and Lindxy
2. Abnormal psychology and modern life - Cokman Vead, well being & Mental disorders, therapeutic approaches and coping mechanisms.
3. Community psychology - Pande
4. Organisational behaviour - Stephen P. Robbins
5. Educational psychology - Mattur
6. Social psychology - Baros & Bryne
7. Psychological testing - A.K. Singh
8. Statistical Analysis Garette
9. Development psychology - Hurlock
#Public Administration-
1. Indian Administration- Ramesh K. Arora & Rajni Goyal
2. Local Government - S.R. Maheswari.
3. Public Administration (Manual) (TATA MC Graw Hill) - Laxmikanth.
4. Indian Constitution - D.D. Basup (or) Pandey.
5. Public Administration and Public Affairs - Nicholas Henry.
6. Modern Public Administration - Nigro and Nigro.
Feel free to discuss further.
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